Happy to help you?

Vodafone India’s tag line was “Happy to help you.” This sentence used to be written everywhere. On website, brochures, billboards and stationary. But that was long time ago. It is neither used anymore not practiced by its staff. It appears Vodafone itself or its staff is tired of customers. While telecom companies in India are reeling under tremendous financial pressures to retain customers, it appears Vodafone is overwhelmed with its customers. I am a subscriber to Vodafone for about 14 years. At that time it was called “Hutch-Essar.” Because of discriminatory practice adopted against the post paid (those who pay as per bill) customers, after taking one year to decide, I decided to switch to pre-paid services. As adviced by customer care, I paid a visit to Vodafone Service Center at Karol Bagh, New Delhi. See the picture below. There were more staff members then customers.

Vodafone staff biting nails (Faces are intentionally blurred)

To protect the privacy, I have smooched their faces. Now there were 7 counters. Two are depicted in above picture. One person is enjoying his laptop while actually biting his nails. Continue reading →