Telephone rings……..Sorry! Wrong Number.

The menace of wrong numbers.

Operator assisted calls are a history:

Canon / Bell & Howell Dial 35

Canon / Bell & Howell Dial 35 (Photo credit: bcostin)

Telephone has been around for nearly a century. It started with manual connections, where different operators used to complete the link by connecting through respective boards. The privacy was neither the issue nor the policy. Important urgent matters were quickly taken care off.

Analogue Telephone Exchanges

That era of operator assisted calling gave way to analog dialing. This was the most nightmarish experience for telephone users. The exchanges were unreliable. Dialing a number would more often than not would result in a connection to wrong number. Everyone knew it yet no one believed. One could pick up a ringing phone only to hear intimate details of some gossip from other side. The caller would often fail to bother about verification of the number called and would start talking like

You know you were right, that bi**h did call on me today and she was asking me to do ………..just as you told me

The wrong number would become an interesting gossip. Often wondering who the caller was and whom did he/she called? what it was all about?

Digital Age

The era of technical wrong number dialing is almost over. Now only human error results in wrong number. Some one keeps pressing a digit too long or noting down a wrong number. Due to former reasons, the number having repeated digits get more wrong number than the other. another reason for dialing wrong number is due to hip dialing or something like that. Which means pressing of buttons of mobile phone due to squeezing of pocket or purse or carry bag etc.

I received both type of calls today. The one who called on land line was very cautious, he did not speak a word without seeking confirmation of name. He was calling some Rahul. I neither had intention to deceive him nor the reason but he should not have called the name. In my experience, most of the people are not able to recognize the metallic voice over telephone. They should be more cautious.

The other call was on my mobile from an unsaved number. The caller was talking rather bargaining with a vegetable vendor. I could listen to and learn some bargaining lesson but I had some less important matters to attend to. Hence I disconnected. Mercy fully the call was not repeated.

Why we can not be little careful in our actions. Small carefulness can make life easy for others. This disturbance by wrong numbers, over and above, telemarketing calls causes unnecessary irritation. This is more so, for the people who are chasing some mission in life. I have seen people losing temper over phone, just because caller is a wrong number or a telemarketer. It is not just a problem of etiquettes alone. Small irritations can have wide ripple effect which can not be easily imagined. Let me be careful with my calls from today. That is one beginning. Hopefully there shall be more.

© Sandeep Bhalla

Duty of Telecom Service Provider in India

REGULATION 5
(As framed by TRAI)
5.Time limit for redressal of grievance of consumers by Call
Centres.—–(1) Every service provider, falling in clause (a) or clause (b) of
sub-regulation (3) of regulation 1, shall, without prejudice to the time
limits or periods specified in the Regulation on Quality of Service of
Basic and Cellular Mobile Telephone Services, 2005 dated the 1st July,
2005 (11 of 2005) and the Quality of Service of Broadband Service
Regulations 2006 dated the 6th October, 2006 (11 of 2006), address the
request or redress the grievances of its consumers, within the time
limits or periods, and, in respect of matters or parameters, specified in
the Schedule.
(2) In a case—
(a) where no parameter or time limit, relating to fault or disruption of
service or disconnection of service, has been specified in the Schedule, all
complaints relating to
such fault or disruption of service or
disconnection of service shall be redressed within three days from the
date of registration of complaint;
7
(b) where no parameter or time limit has been specified in these
regulations or any other regulations made under the Act for redressal of
any grievance, all such complaints shall be redressed within seven days
from the date of registration of complaint;
(c) where lesser time limit has been specified by any other law for the
time being in force or other regulations made under the Act or by the
licensor or by the service provider for redressal of grievance, the Call
Centres shall redress the grievances of the consumer within such
specified time.
REGULATION 21.
(As framed by TRAI)

21. Providing usage details in respect to Pre-paid mobile connections. – (1) Every service provider, falling in clause (a) or clause(b) of sub-regulation (3) of regulation 1, shall, on request from any consumer, who has been provided pre-paid mobile connection, supply such consumer, at a reasonable cost, the information relating to the itemized usage charges showing actual service usage details in terms of all call data records including value added services, premium rate services and roaming charges, and their monetary value.(2) Every service provider, referred to in sub-regulation (1), shall provide the information referred to in sub-regulation (1) for any period falling in preceding six months immediately preceding the month in which the request has been made by the consumer under the said sub-regulation.(3) For the purposes of sub-regulation (1), the “reasonable cost” means the cost or price not exceeding rupees fifty, or the cost or price payable by the post paid consumers of the same service provider for obtaining the information referred to in sub-regulation (1), or cost or price payable in accordance with the terms and conditions of licence of such service provider, whichever is lowest.

More such measure can be found at: http://www.trai.gov.in/trai/upload/Regulations/64/regulation4may07.pdf

A handbook issued by TRAI for awareness of consumers can be found here: http://www.trai.gov.in/WriteReadData/userfiles/file/measuresto%20protectconsumerinterest/TRAI-Handbook12.pdf

Reliance Communication does not follow any Regulations.