Vodafone happy to help itself by tripping post paid customers

Telecom Companies rather mobile phone companies in India started its operations in Monopolistic Competition. Which means each telecom circle was allotted to just two players. This monopoly lasted for about a decade. During those hay days of windfall profits, telecom companies did not care about expenses. They spent unnecessarily on marketing operations. Two operators in one circle could live comfortably but they did not. They wasted large sums in marketing something which was discovered to be essential by every one. But that discovery happened, not with marketing, but by competition.

Invention of austerity

Everything changed with six or even more operators. Pruning expenses was no more easy but desperately needed. So these companies started at customer care. Less care means less expenses. At first the call to customer care would entail long wait and now a call to customer care cost half buck for three minutes. Small amount but sure. Amount increases if people are kept on hold longer or unnecessary information is sought.
Wastage of time is converted into money. As recorded earlier, it appears that it is the official policy of the Vodafone to keep customers waiting, without reason, so that they may not have to serve them and they continue to charge them with higher tariff. It became clear from the fact that despite showing photograph of lethargy, on the part of its employees, no action has been taken.

Never buy a post paid connection from Vodafone.

There was a time when call charges were heavy and recharging meant buying one coupon and entering a long pin number etc. Therefore a phone with monthly bills was convenient. But everything changed with competition. Now post paid customers became a milking cows. New lower tariff were offered to pre-paid customers. Post paid continued for months to seek change in tariff. Than there was above Time Wasting Game. Yet another grift.

By promising one beneficial scheme after another, when infact pre-paid customers were offered lower tariffs, the vodafone continued to trick me into continuing with this post paid connection. Finally I got rid off the post-paid tag yesterday. From today I am free as a teenager with a pre-paid connection. Now no one can rob me with wrong billing and I order by paying to get what I want. Not the other way round.

BTW this was the last email send to one Mr. Kapil from Vodafone, who had approached me earlier, before I took above decision:

Mr. Kapil

I hope you remember me. If you do, it is interesting to know that your company has done it again. All I had asked was that I may be reverted to same plan as I was enjoying before June 2012 when I was tricked into accepting the free blackberry plan. It appears that instead of charging Rs. 99/ for 2 GB I am being charged a la carta of Rs. 1500/ for approx. Same usage. I think I committed a mistake in trusting you and in continuing as post paid customer.
This is for the record.

No reply was received. Hence the conclusion is inevitable that it is the official policy of Vodafone to trick its customers by adopting schemes/acts which may be morally questionable but the customers can do little for such small amounts of grifts, even though Vodafone may be making millions from such actions. TRAI, the official telecom regulator is napping.

© Sandeep Bhalla

How corporate Grifters, Thugs and Conmen dupe us all the times.

Grifters, Thugs, Conmen, Swindlers or Scamesters, by whatever name called, follow one principle that the people who do not know how to retain their money, do not deserve to possess it. They utterly lack any center of morality, when it comes to money. A person with money is their target or the mark. Grifter works by generating confidence. Once the mark or target trusts the grifter, the move is made to accept the asset moved by mark under confidence.
Sound familiar? Not yet? Wikipedia defines this trick or scam it as:

A confidence trick is an attempt to defraud a person or group after first gaining their confidence. A confidence artist is an individual operating alone or in concert with others who exploits characteristics of the human psyche such as dishonesty, honesty, vanity, compassion, credulity, irresponsibility, naïveté or greed.

Corporate Grifters:

The corporate grifters rob people with two kinds of justifications or explanation:
1. It is the market force or something beyond their control
2. It is just an unintentional error which never happens. Continue reading

A visit to FIITJEE and Review.

Conundrum of FIITJEE coaching culture:

( by Sandeep Bhalla )

What is FIITJEE and what it does:

FIITJEE is a preparatory coaching institute. It has an excellent marketing model to sell its products even if its integrity in making the claims, it makes, is doubtful. FIIT-JEE is a commercial, private, limited liability company. It provides science and maths coaching to students from class 6th onwards to class 12th. It claims that it prepares children in class 6 to 8 for science and maths so that they may prepare for National Talent Hunt or Science Olympiad etc. As regards class 9 to 12, they are to be prepared for entrance examination for prestigious IIT (Indian Institute of Technology) and JEE (Joint Engineering Entrance Examination) Govt. subsidized Engg. College. Those who want to pursue Medicine are switched to Biology after class 10. Though it claims that it’s study is integrated with CBSE i.e. normal school study, its effect is yet to be seen and felt.

Admission to FIITJEE:

Continue reading