Hostgator hosting refund policy.

Cheating in the name of hosting.

All hosting have found a new way to cheat people. I have been cheated twice.
First was webland.in. They make tall promises but after the refund dead line they squeeze the bandwidth and demand more payment. Similar thing is happening with Goddady, whose details are here. Hosting is like a ponzi scheme. Pay a sum for one year or more and everything works fine till you are entitled to claim refund which is about 45 days or less. Once that threshold is crossed, you lose everything. The money gone forever and website will be down 100 times in a day. Even when trying to log in, the page will not load.

On a look out for new host I stumbled upon hostgator.in, another reputed name or so I believed. But the chat with their representative, yesterday was rather deceptive. This is the chat with hostgator ‘s representative:

12:40:1431348009 Your Question: There is no mention of refund of invoice amount in your agreements
12:40:1431348009 Please wait and one of our operators will be with you shortly.
12:40:1431348039 You are now chatting with Reshmi V – HG – Sales
12:40:1431348042 Reshmi V: Welcome to HostGator Sales. My name is Reshmi, How may i assist you?
12:40:1431348053 Sandeep Bhalla: There is no mention of refund of invoice amount in your agreements
12:41:1431348070 Sandeep Bhalla: I have read the Master agreement and Hosting agreement
12:41:1431348103 Sandeep Bhalla: Master agreement says there shall be no refund of the amount already debited to a customer.
12:42:1431348140 Sandeep Bhalla: It is at the end of master agreement.
12:45:1431348354 Sandeep Bhalla: Hello?
12:46:1431348362 Sandeep Bhalla: Are you there?
12:46:1431348373 Reshmi V: in shared the complete amount would be refunded within 45 days
12:47:1431348458 Sandeep Bhalla: after 45 days?
12:48:1431348521 Reshmi V: after 45 days we would calculate pro-rata basis
12:49:1431348582 Sandeep Bhalla: But your agreement do not mention that. On the contrary it expressly forbid refund.
12:50:1431348625 Sandeep Bhalla: You expect me to rely upon your word in this chat only contrary to express terms of contract?
12:52:1431348770 Sandeep Bhalla: Hello? Are your there?
12:52:1431348774 Reshmi V: normally its only 45 days money back we provide , but since we do not believe in keeping the amount without giving any service our billing team provide a Pro Rated refund to all the customers in shared
12:54:1431348866 Sandeep Bhalla: You are saying that you refund out of goodness of your heart but do not promise it writing in terms of conditions of hosting.
12:54:1431348879 Reshmi V: yes
12:54:1431348884 Sandeep Bhalla: *in writing
12:55:1431348908 Sandeep Bhalla: Wonderful. Thanks for enlightenment.
12:55:1431348921 Reshmi V: You’re welcome!
12:55:1431348921 Sandeep Bhalla: Good bye.
12:55:1431348927 Reshmi V: Is there anything else as of now ?

12:55:1431348933 Reshmi V: Thank you for using Hostgator Live Chat. Would appreciate if you could take a moment and rate your experience on this chat. It will take you no more than few seconds. The link will appear right after you leave this chat. Appreciate your time. Have a great day ahead.
12:55:1431348941 Sandeep Bhalla: Thanks.

Do you think I should go for this host?

I don’t. Relying upon goodness of heart is not my best suit any more especially when I have been cheated twice because I took there word for granted.

About Sandeep Bhalla

A lawyer, thinker, author, Linux/Ubuntu power user and sometime an economist or gardener or philosopher or cook or photographer depending upon the current thought and environment. View all posts by Sandeep Bhalla

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