(16:44) kenny: Yes, I can see your complaint about this, the resolution time is 4 days.
(16:45) Sandeep: That was 8th July and today is 21st July.
(16:49) Sandeep: Not even a bird has contacted me since then.
(16:50) kenny: Sorry for the inconvenience, the case is in solving status. I am also setting this on a priority basis to get this resolved.
(16:50) Sandeep: How long?
(16:51) kenny: This will be resolved before 24th July.
(16:51) Sandeep: What about reversal of my rental for this month?
(16:52) Sandeep: You can check the usage.
(16:52) kenny: Were you not able to use our services.
(16:52) Sandeep: Is that not my complaint?
(16:54) kenny: May I know the time for which you were not able to use our services.
(16:55) Sandeep: Except for few days I could not use it even last month i.e. June. The bill is here right in front of me. Off course none at all in the month of July.
(16:59) kenny: Please be online for a minute while I take your request about this regard.
(17:00) kenny: May I have your alternate number and e-mail address.
(17:00) Sandeep: I have already given It must be on the system.
(17:00) kenny: For a waiver?
(17:01) Sandeep: alternate number and e-mail address
(17:06) Sandeep: What happened?
(17:06) Sandeep: Are you still there.
(17:07) Sandeep: knock knock!!!!
(17:08) kenny: Yes.
(17:08) kenny: May I know what is complaint number for this?
(17:09) Sandeep: The request ID as given was 131349107.
(17:11) kenny: Yes this complaint was for poor speed, do you want me to put a complaint for a waiver.
(17:11) Sandeep: I have saved the chat of 8 the July you want to read it?
{Here I extracted the earlier conversation}
(17:17) kenny: Sir, the complaint was taken for poor speed, let me creat a new case ID for your waiver request.
(17:17) Sandeep: OK
(17:17) kenny: Please be online for a minute and sorry for the delay since by systems were running slow, they are fine now.
(17:18) Sandeep: I am sure your systems must also be running on your netconnect servers.
(17:19) kenny: Please give me the bill cycle dates for which you had issues.
(17:20) Sandeep: Since about second week of June 2010.
(17:20) kenny: Yes you are connected to our servers, but the software that we use here, since many people are using it, this slows down at times.
(17:20) kenny: Can you please specify the dates because I would need to mention them.
(17:21) kenny: In the case that I am creating.
(17:21) Sandeep: I do not maintain a daily log book. You can check for yourself since when I have not been able to connect properly by checking my usage data.
(17:22) kenny: The month was July.
(17:22) Sandeep: June 2010
(17:22) kenny: June and July both.
(17:23) Sandeep: Yes.
(17:23) kenny: alright.
(17:26) kenny: I am extremely aplologetic but I my systems are having a problem, can you please get in touch with us after an hour or call on 180030005555
(17:26) Sandeep: It is already an hour which has been wasted.
(17:27) Sandeep: Can you just disconnect my card and refund me the money I paid for it.
(17:27) Sandeep: Release me from this slavery.
(17:27) kenny: I am creating your complaint even if we are disconnectde.
(17:27) kenny: disconnected.
(17:30) Sandeep: Should I end it here?
(17:30) kenny: I think you can this will take some time, but the complaint will be created , be sure.
(17:30) Sandeep: Thanks a lot.
(17:30) Sandeep: Good bye.
(17:32) kenny: Sorry for the delay.
{All that happened on this complaint that there was a waiver of Rs.200/- given. Nothing else.}
Next chat was on 8th August 2010:
(11:48) Sandeep: I was able to use this connection in the past week but only on UBUNTU.
(11:48) nishad: ok
(11:49) Sandeep: Prior to that I have used this connection only two or three times in the past month.
(11:49) Sandeep: i.e. July?
(11:51) Sandeep: ????
(11:51) nishad: Thank you for the details.
(11:52) nishad: When you have got the call from our technical team have you informed these concerns?
(11:52) Sandeep: Never.
(11:53) nishad: You mean, you have not got any call?
(11:53) Sandeep: None
(11:54) nishad: ok
(11:54) Sandeep: All I get is the bills.
(11:55) Sandeep: And reminder for payments
(11:56) nishad: ok
(11:56) nishad: I am contacting the technical team.
(11:56) nishad: Please give me a few moments.
(11:56) Sandeep: OK
(11:58) nishad: Thank you for your time.
(11:59) Sandeep: well now what?
(11:59) nishad: Sandeep, have you received any email with some trouble shooting steps?
(11:59) Sandeep: None
(11:59) nishad: ok
(12:00) nishad: Now, are you able to use the cinnection in ubuntu ONLY?
(12:00) Sandeep: yes
(12:01) Sandeep: Subject to availability of signal
(12:01) nishad: What’s the average speed you get?
(12:01) Sandeep: I do not know how to check this in ubuntu
(12:02) Sandeep: But it is fair
(12:02) nishad: ok
(12:02) Sandeep: But signal drops frequently.
(12:02) nishad: But, if you use any other browser it won’t deliver good speed, right?
(12:03) Sandeep: I am using Opera, Mozilla, Chromium.
(12:03) Sandeep: Opera is good even on slow connection
(12:03) nishad: ok
(12:03) nishad: Is your connection getting disconnected frequently?
(12:03) Sandeep: yes
(12:04) Sandeep: On several days there is no signal.
(12:04) Sandeep: The address is Lawyers’ Chamber Supreme Court. New Delhi.
(12:04) nishad: ok
(12:04) nishad: Are you using updated anti virus software?
(12:05) Sandeep: I am using a dolphin 3g connection on mobile which I connect to laptop
.
(12:05) Sandeep: Avast is the antivirus. It is updated every day.
(12:05) nishad: ok
(12:06) Sandeep: I regularly clean prefetch and temp folders as well.
(12:06) nishad: Have you deleted the cache and cookies regularely?
(12:06) Sandeep: yes
(12:06) nishad: ok
(12:06) nishad: May I know which Operating System are you using?
(12:07) Sandeep: I have tried it on three different laptops. XP and Win7. all preinstalled.
(12:07) nishad: ok
(12:07) nishad: Have you turned off Automatic update from control panel settings ?
(12:08) Sandeep: Since I have worked around and started using MTNL 3g and in the face of complete apathy from Reliance I immediate concern is unnecessary billing.
(12:09) Sandeep: Automatic update is on.
(12:09) Sandeep: It is on on Win7 and off in xp
(12:09) nishad: ok
(12:09) Sandeep: Your software is faulty and does not connect in window.
(12:11) Sandeep: Can u convert the billing tariff to usage based billing?
(12:11) Sandeep: Without fixed rental.
(12:12) Sandeep: That way I can keep this connection for use with Ubuntu.
(12:13) nishad: Sandeep, let me give one more chance to resolve the issue for ever.
(12:13) nishad: If the things are not happening and we are help less yes we will help you with converting.
(12:13) Sandeep: What about the past billing?
(12:14) nishad: You have got waiver of 200 Rs.
(12:15) Sandeep: Ideally I should disconnect it immediately. But that way I lose the money I paid for the device as well.
(12:15) nishad: It is adjusted on your account already.
(12:15) Sandeep: Waiver was for the month of June 2010.
(12:16) Sandeep: Now we are in August 2010. It is three months.
(12:17) nishad: I am escalating the concern once more to get a proper solution for this.
(12:17) nishad: So, give me few more days time to see what we can do about it.
(12:17) Sandeep: Why should I suffer with more bills in the meanwhile
(12:18) Sandeep: There is also an additional charge of Rs. 50/- every month. I do not know what for.
(12:19) Sandeep: Raising bills without service is a serious matter. Don’t you agree.
(12:19) nishad: It could be a late payment charges.
(12:19) Sandeep: Late payment over bill raised for no service?
(12:20) nishad: When the bill is generated you are liable to pay.
(12:20) nishad: But, as per your complaint the waiver will be passed.
(12:20) Sandeep: Please appreciate that I am a professional. I am an Advocate on the Records of Supreme Court. I do not have time to enter into any debate about legal liability with you.
(12:21) nishad: But, it’s not the scenario that you are unable to use the services at all.
(12:21) Sandeep: But I do not have time to spare.
(12:21) Sandeep: Can uyou convert it into a usage based plan
(12:21) Sandeep: ??
(12:22) nishad: Would you like to give few more days to see that your complaint is resolved permanantly?
(12:23) Sandeep: Than you. I am convinced that the delay is intentional so that more bills can be raised.
(12:24) Sandeep: Thanks. I want to resolve it today. As far as billing is concerned.
(12:24) nishad: I am sorry to make you feel like that way.
(12:24) Sandeep: It is not you personally. It is your orgnisation.
(12:24) Sandeep: Three months?
(12:25) nishad: I am expecting at least 4 days to be provided to get a proper solution for this.
(12:25) Sandeep: That is the limitation for Special Leave to Supreme Court.
(12:25) Sandeep: Please stop the billing.
(12:27) nishad: Sandeep, if you wish I can take your request now for converting it to prepaid.
Another chat on 27th August 2010 and today i.e. 31st August 2010 (coincidently with the same person):
You are now chatting with dhananjay
(14:33) dhananjay: Good Afternoon! This is Dhananjay from Reliance Net Connect..
(14:33) dhananjay: How may I assist you?
(14:33) Sandeep: Sure you can
(14:34) Sandeep: I had a chat with you on friday.
(14:34) dhananjay: Ok
(14:35) Sandeep: data card no. is 9350958986
(14:35) dhananjay: Ok
(14:35) Sandeep: Do you have any record or memory about the conversation?
(14:35) dhananjay: Yes i have the record
(14:36) dhananjay: So did you visit the webworld
(14:36) Sandeep: You had told me that the dues are Rs.723 however the webworld has asked for Rs. 1060/- which have been paid
(14:36) Sandeep: Rs.990/- by cheque and Rs.70 in cash.
(14:37) Sandeep: Alongwith ID Proof and a photograph.
(14:37) dhananjay: ok
(14:37) Sandeep: They have not issued any NOC or anything in writing except the Receipt for Rs.70/-.
(14:37) Sandeep: Why so?
(14:38) Sandeep: Now how long it will take to convert this account to prepaid or to disconnect it.
(14:38) dhananjay: Ok
(14:38) dhananjay: Have you given the request for the same
(14:38) Sandeep: Please take note that henceforth I have no liabillity.
(14:39) Sandeep: Yes to you as well as at the web world but none of you acknowledge
(14:40) dhananjay: I havent received any request from you
(14:40) Sandeep: I will paste the last conversation here
(14:40) Sandeep: You are now chatting with dhananjay
(16:29) dhananjay: Good Evening! This is Dhananjay from Reliance Net Connect..
(16:29) dhananjay: How may I assist you?
(16:30) Sandeep: I will paste hare end part of my last talk
(16:30) Sandeep: (12:29) Sandeep: Last time Kenny assured me that billing of July would also be taken care of. But I am saddled with that amount as well.
(12:29) Sandeep: So please either switch the billing to usage without rental or disconnect it.
(12:31) nishad: Our concerned team will get back to you with in 5 days to complete the process of convertion.
(12:32) Sandeep: Do you mean conversion to usage based plan?
(12:32) nishad: Yes, to Prepaid service.
(12:32) Sandeep: OK.
(12:33) Sandeep: Please take note that If ythis does not happen I shall be approaching Competition Commission as well as Telecom Regulatory Authority with a complaint.
(12:34) Sandeep: You would appreciate that for a few hundred Rupees this not worth it for either of us.
(12:34) Sandeep: Five days end on 26th of August 2010. OK?
(12:35) Sandeep: ??
(12:35) nishad: It is froim time to time.
(12:35) Sandeep: Means what?
(12:35) nishad: 24*5 from now.
(12:36) Sandeep: Please be specific. Give me the date.
(12:36) Sandeep: It is already one hour wasted on this conversation.
(12:37) nishad: With in next 120 hours from now.
(12:37) Sandeep: Thanks.
(12:37) Sandeep: Bye.
(12:38) nishad: You are welcome.
(12:38) nishad:
Thank you for choosing Reliance Net Connect web chat; it was a pleasure to assist you. Have a nice day.
(16:31) Sandeep: The above conversation took place on 21st August, 2010.
(16:32) dhananjay: can i have your data card number
(16:33) Sandeep: sure
(16:33) Sandeep: The data card no. is 9350958986
(16:34) Sandeep: All that happened was that your technical team called me and advised me that I should reformat my both the laptops which I can not do.
(16:35) dhananjay: Ok
(16:36) Sandeep: Another person called up day before yesterday and promised to send some executive to do the needful but nothing has happened so far.
(16:36) dhananjay: Ok
(16:37) dhananjay: As i am checking you have some previous dues
(16:37) dhananjay: For which the data card was not convertesd to pre paid
(16:38) Sandeep: There will always be some dues and it would keep on piling up.
(16:38) Sandeep: perhaps you should read entire conversation.
(16:38) dhananjay: They tried to convert it from their end but due to some due amount accross your account
(16:38) dhananjay: The data card was not migerated
(16:39) Sandeep: He had told me that he would send somebody to pick the cheque and get some form filled but nothing happened.
(16:39) dhananjay: please be online
(16:39) Sandeep: ok
(16:40) dhananjay: While i fetch the information for the same
(16:43) dhananjay: Thank you for being online
(16:43) dhananjay: I would request you to visit the nearest web world
(16:43) dhananjay: And make the payment
(16:43) dhananjay: And at the same
(16:43) dhananjay: Time at the webworld
(16:43) dhananjay: If you give the request
(16:43) dhananjay: Then and there
(16:44) dhananjay: The request will be tkaen
(16:44) Sandeep: Sorry I do not haVE TIME TO VISIT ANYWHERE.
(16:44) dhananjay: And very soon the data acrd will be converted
(16:45) Sandeep: I had sent somebody to inquire last month after making last payment but even though cheque was encashed, they were insisting on more payment.
(16:46) Sandeep: You can convert it with minus balance and I shall have it recharged.
(16:47) dhananjay: Please be online
(16:49) dhananjay: Thank you for being onlinr
(16:49) dhananjay: The extra amount wont be adjusted
(16:49) dhananjay: In the prepaid account
(16:49) Sandeep: What extra amount?
(16:50) dhananjay: The minus amout
(16:50) Sandeep: So convert it and I will send you the cheque after I receive the last bill.
(16:51) Sandeep: Or I can send you the billed amount and or entire outstanding, you send me NOC or full and final receipt.
(16:51) dhananjay: The amount is rs729, if you make the payment the account will be converted
(16:52) dhananjay: because till the payment is not received
(16:52) Sandeep: I will not make payment again. I did that mistake once.
(16:52) dhananjay: We cant convert the data card to preoaid
(16:52) dhananjay: Even if we take the request for the same
(16:53) dhananjay: The card will not be converted to prepaid
(16:53) dhananjay: Because the system will not accept it.
(16:53) Sandeep: so what to do.
(16:54) dhananjay: So i would request you to make the payment of the amount729 rs
(16:54) dhananjay: At the webworld
(16:55) dhananjay: And at the same time, you can give the request for the termination
(16:55) dhananjay: both the things can be done at the same time
(16:55) Sandeep: Nothing happens there.
(16:55) dhananjay: At this time the things will be sougted out fast.
(16:55) dhananjay: It
(16:55) dhananjay: Will
(16:55) dhananjay: this time
(16:56) dhananjay: Because the request has been already taken.
(16:56) Sandeep: you people only send people in circle.
(16:56) dhananjay: So they have to process it
(16:56) Sandeep: Apart from cheque what else would be required there?
(16:56) Sandeep: I can not go personally
(16:57) dhananjay: Your photo id proff and your residential proff and one photo of yours
(16:57) Sandeep: I am at Rajinder Nagar, New Delhi 110060. Tell the nearest webworld and name of contact person with phone no.
(16:58) dhananjay: I am sorry ,we dont have the contact number
(16:58) dhananjay: I can give you the address
(16:59) dhananjay: Nearest to that area
(17:02) dhananjay: Krishna Nagar,Lajpat Nagar,South Extn,New Friends Colony,Vasant Vihar,Pitampura,KamlaNagar,Darya Ganj,Patel Nagar,Jail Road,Pashchim Vihar,Vikas Marg,Green,Park (New),Grand Mall,SCO 24 – Sector 14,Faridabad,Noida,Ghaziabad,NIT Road
(17:02) dhananjay: These are the places available
(17:04) Sandeep: These are localities not the addresses
(17:04) dhananjay: i have the address
(17:04) Sandeep: you do not know the nearest web world and they do not know that this conversation took place.
(17:05) dhananjay: from this is there any area close to your area
(17:06) Sandeep: Shankar Road
(17:08) dhananjay: I am sorry it is mot there in our list
(17:09) Sandeep: But your web world is functioning there
(17:09) Sandeep: I asked only to bring the communication gap on record.
(17:10) Sandeep: You want me to go to a place which accordinmg to you do not exist
(17:10) dhananjay: Thats what i have sais
(17:10) dhananjay: *** said
(17:10) dhananjay: see i have mentioned
(17:11) dhananjay: That the name is not mentioned in our webworld lisit
(17:11) dhananjay: I didnot say that there is no webworld in that area
(17:12) Sandeep: I have understood that this chatting is a farce/sham/void.
(17:12) Sandeep: Thanks for wasting my time.
(17:12) dhananjay: Welcome
(17:12) dhananjay: Is there anything else I may help you with?
(17:12) Sandeep: I am keeping a copy of this conversation for legal purpose.
(17:12) Sandeep: Good bye.
(17:12) dhananjay: Thank you for choosing Reliance NetConnect.
It was a pleasure to assist you
You were chatting with dhananjay
Have a great evening ahead.
(14:44) dhananjay: Can i have your contact number
(14:45) Sandeep: 09811277366
(14:45) Sandeep: I am posting the entire conversation inthe past three months on my blog
(14:46) Sandeep: Let people know what a fraud Reliance Com is.
(14:54) dhananjay: Please note down the request number 134889118
(14:55) dhananjay: Please visit the web world after 3 days and give them the request number
(14:55) dhananjay: The data card will be converted to prepaid
(14:55) Sandeep: OK
(14:55) dhananjay: Is there anything else I may help you with?
(14:56) Sandeep: No Thanks
(14:56) Sandeep: bye
(14:56) dhananjay: Welcome
(14:56) dhananjay: Have a great day.
(14:56) dhananjay: Thank you for choosing Reliance NetConnect.
It was a pleasure to assist you
You were chatting with dhananjay
Have a great evening ahead.
{As you may make out from the above that by keeping me busy on false assurance they had been charging me Rs.300/- per month as rental. Now this amount is so small that I can not even sue them. But by cheating such small amounts from millions of people these corporate thugs show rosy pictures of theeir corporate affairs.}
Bottomline: Stay away from Reliance communication. Though I will stay away from ADA Group itself.